The Benefits of 24-Hour Response
Disasters don't just happen during regular business hours. Because fire or water damage can happen at any time, it makes good sense to work with a preferred vendor with 24-hour availability.
SERVPRO can take a call, send a response team and provide a detailed report of the damage and what needs to be done about it within hours, regardless of when the company receives notice of the problem.
When an accident damages a building, every moment counts. Many problems can occur when mitigation is delayed:
- Weakened structure
- Hidden water damage
- Mold growth
- Additional spread of the problem
The SERVPRO call center is open 24 hours a day. This guarantees a fast response on any call that comes in. For example, if your client receives notice from the overnight security guard that a frozen pipe has busted in his or her building, there's no need to wait until morning to get the cleanup process started. The local team is notified that its services are needed immediately.
Timely arrival is the key to fixing an issue before it gets too out of hand. Once the certified mitigation specialists in Sandy, UT, know there's a problem, they can assemble a team and be at the building within four hours. They go to work immediately, surveying the area and preparing the task list for the whole restoration process.
Upon arrival, technicians gather information about the safety precautions that have been taken up to that point. Has the water main been shut off? Has the circuit breaker been flipped to avoid electric shock? If anything else needs to be done, they make sure it happens before the work begins.
Another benefit of 24-hour service is that your client doesn't have to worry about his or her building being left vulnerable to the elements or other intrusions. During the first visit, the team can board up holes in the roof, siding, windows and doorways to deny entry to thieves, vandals and animals.
A thorough assessment is necessary for many reasons. It helps the mitigation team prepare what it needs for the cleanup process. It also lets your clients file accurate claims, which makes the process easier for them and for the insurance adjusters who are assigned to their cases. You know from the beginning of the cleanup process what the entire restoration process will look like and approximately how long the mitigation team expects it to take to complete.
Because SERVPRO is always open, the technicians who respond to the call can have a detailed estimate ready to go over with your client within eight hours of arriving on site. Before work begins, the team lead conducts a verbal briefing with the building owner. Your client has the opportunity to ask questions so that he or she understands what to expect from the mitigation process.
For 24-hour response and superior damage control, you can rely on SERVPRO to meet your clients' needs. The local team is Faster to Any Size Disaster, starting cleanup within eight hours of being notified there's a problem.